Hayes

• Single-vision prescriptions

• Polycarbonate lenses

• Anti-reflective and scratch-resistant lens coatings

• Free shipping for all orders

• 30 Days Free returns or exchanges

Last Updated: Sep 15, 2025

At BXL, we strive to get your perfectly fitting, high-quality glasses to you as quickly and reliably as possible. All orders are processed and shipped from our warehouse.

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1. Processing Time

All orders are processed within 3–5 business days (Monday through Friday, excluding weekends and major US holidays) after payment and prescription verification are confirmed.

Prescription Orders: Please allow additional time for us to carefully craft your lenses. Once your prescription is verified, lens production typically takes 3–5 business days before your order is shipped.

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2. Shipping Methods & Estimated Delivery Times

We offer the following shipping options:

Please note: These are estimates and not guarantees. Delivery times may be affected by factors beyond our control, such as carrier delays, weather, customs processing, or regional logistics.

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3. Shipping Destinations

BXL currently ships to the following countries and regions:

•United States (excluding Alaska, Guam, Hawaii, U.S. Virgin Islands, and Armed Forces zones)

•Canada

•Mexico

•Australia

•New Zealand

•United Kingdom

•European Union countries: Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Spain, Sweden

•Other European countries: Norway, Switzerland, Serbia, Turkey

•Asia: India, Malaysia, Singapore

•South America: Argentina, Brazil

•Russia

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4. Taxes and Duties

All applicable taxes and import duties for orders shipped to the above destinations are covered by BXL. You will not be charged any additional fees upon delivery.

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5. Shipping Confirmation & Order Tracking

Once your order has shipped, you will receive an email notification with a tracking number and a link to track your package. Please allow 12–24 hours for the tracking information to update in the carrier’s system.

If you have not received your shipping confirmation email within 3 business days of placing your order, please check your spam folder or contact us at bxleyewear@gmail.com.

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6. Lost or Stolen Packages

BXL is not responsible for packages that are lost or stolen after being marked as “delivered” by the carrier. Please ensure your shipping address is correct and secure at the time of order placement. We are not liable for packages shipped to an incorrect address provided by the customer.

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7. Damaged Shipments

If your package arrives damaged, please contact us immediately at bxleyewear@gmail.com with your order number and photos of the damaged product and packaging. We will work with you to resolve the issue promptly.

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8. Shipping Address Changes

If you need to change your shipping address, please contact us immediately at bxleyewear@gmail.com. We can only modify the address if your order has not yet been processed or shipped. Once a package is shipped, we cannot reroute it.

At BXL, we stand behind the quality and fit of our glasses. We want you to be completely satisfied with your purchase. If you are not happy for any reason, we offer a hassle-free 30-day return and exchange policy from the date you receive your item.

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Eligibility Conditions

To qualify for a return or exchange, your item must meet all of the following criteria:

•It must be in brand new, unworn condition with no signs of use, scratches, or alterations.

•All original tags and packaging must be intact and included.

•You must provide proof of purchase (order number or receipt).

•The return or exchange must be initiated within 30 days of delivery.

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Return Options

1. Free Returns & Full Refund (Quality Issues)

If you receive a defective, damaged, or incorrect product, we apologize for the inconvenience. Please:

•Contact us immediately at bxleyewear@gmail.com within 30 days.

•Provide your order number and photos/video of the issue.

•We will cover the return shipping cost and issue a full refund or expedited replacement upon confirmation.

2. One-Time Free Exchange (Non-Quality Reasons)

If the product doesn’t fit or match your style, you may request one free exchange within 30 days:

•Item must be unused and in original condition.

•We provide a prepaid return label and ship the new pair at no extra cost.

•Exchanges are limited to one per order under this policy.

3. Refunds for Returns (Buyer’s Reason)

If you choose to return for non-quality reasons:

•Return shipping fees are the customer’s responsibility.

•Once we receive and inspect the returned item, we will process a refund to the original payment method within 5–7 business days.

•Please note: shipping charges are non-refundable.

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How to Initiate a Return or Exchange

1.Email us at bxleyewear@gmail.com with your order number and reason for return/exchange.

2.Our team will respond within 24 business hours with instructions and a return authorization code (if applicable).

3.If approved, we will email you a prepaid return label (for quality-related returns/exchanges) or provide instructions for self-shipping.

4.Pack the item securely in its original packaging and include all accessories.

5.Ship the return to the address provided. We recommend using a tracked service.

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Important Notes

•Returns sent without prior approval or without an authorization code may be delayed or refused.

•Refunds are processed only after the returned item is received and inspected.

•This policy applies only to purchases made directly from bxleyewear.com. For authorized retailer purchases, please contact them directly.

•Final sale items (e.g., clearance/promotional products) are not eligible for return or exchange unless defective.

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Contact Us

Have questions or need help? Email our support team at bxleyewear@gmail.com. We’re here to assist!