Return & Refund Policy
At BXL, we stand behind the quality and fit of our glasses. We want you to be completely satisfied with your purchase. If you are not happy for any reason, we offer a hassle-free 30-day return and exchange policy from the date you receive your item.
Eligibility Conditions
To qualify for a return or exchange, your item must meet all of the following criteria:
•It must be in brand new, unworn condition with no signs of use, scratches, or alterations.
•All original tags and packaging must be intact and included.
•You must provide proof of purchase (order number or receipt).
•The return or exchange must be initiated within 30 days of delivery.
Return Options
1. Free Returns & Full Refund (Quality Issues)
If you receive a defective, damaged, or incorrect product, we apologize for the inconvenience. Please:
•Contact us immediately at bxleyewear@gmail.com within 30 days.
•Provide your order number and photos/video of the issue.
•We will cover the return shipping cost and issue a full refund or expedited replacement upon confirmation.
2. One-Time Free Exchange (Non-Quality Reasons)
If the product doesn’t fit or match your style, you may request one free exchange within 30 days:
•Item must be unused and in original condition.
•We provide a prepaid return label and ship the new pair at no extra cost.
•Exchanges are limited to one per order under this policy.
3. Refunds for Returns (Buyer’s Reason)
We do not accept returns or provide refunds for items that are purchased by mistake, no longer wanted, or due to a change of mind. All sales under such circumstances are considered final.
Our Commitment to Quality
We stand firmly behind the quality of our glasses. If you believe your item has a manufacturing defect or arrived damaged, please contact our customer support team at bxleyewear@gmail.com immediately. We are here to help and will work with you to find a satisfactory solution, which may include repair, replacement, or a refund for the defective product.
How to Initiate a Return or Exchange
1.Email us at bxleyewear@gmail.com with your order number and reason for return/exchange.
2.Our team will respond within 24 business hours with instructions and a return authorization code (if applicable).
3.If approved, we will email you a prepaid return label (for quality-related returns/exchanges) or provide instructions for self-shipping.
4.Pack the item securely in its original packaging and include all accessories.
5.Ship the return to the address provided. We recommend using a tracked service.
Important Notes
•Returns sent without prior approval or without an authorization code may be delayed or refused.
•Refunds are processed only after the returned item is received and inspected.
•This policy applies only to purchases made directly from bxleyewear.com. For authorized retailer purchases, please contact them directly.
•Final sale items (e.g., clearance/promotional products) are not eligible for return or exchange unless defective.
Contact Us
Have questions or need help? Email our support team at bxleyewear@gmail.com. We’re here to assist!